Terms of Service

1. Acceptance of Terms

By creating a Sovereign ID, accessing our platform, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

Afrisovera Global Holdings ("Afrisovera", "we", "our") reserves the right to modify these Terms at any time. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the new Terms.

2. Account Registration (Sovereign ID)

To access our services, you must create a Sovereign ID by providing accurate, complete, and current information. You agree to:

• Provide truthful identity information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Not create multiple accounts or impersonate others
• Be at least 18 years of age or the legal age in your jurisdiction

We use biological identity verification to ensure one human = one Sovereign ID. This helps prevent fraud and maintains the integrity of our community.

3. Imperial Exchange (Marketplace) Terms

The Imperial Exchange is our global marketplace connecting verified buyers and sellers. By using the marketplace, you agree to:

3.1 General Conduct

• Conduct all transactions in good faith
• Provide accurate descriptions of items for sale
• Honor agreed-upon prices and shipping terms
• Communicate promptly with buyers or sellers

3.2 Prohibited Items

The following items may not be sold on the Imperial Exchange:

• Illegal goods or services
• Counterfeit or stolen items
• Weapons, explosives, or dangerous materials
• Drugs or controlled substances
• Adult or explicit content without proper categorization
• Items that infringe intellectual property rights

4. Afrisovera Buyer Protection

4.1 Payment Security

When you make a purchase, your payment is held by Afrisovera until:

• You confirm receipt and satisfaction with the item, OR
• The 30-day return window expires without a dispute, OR
• A dispute is resolved in the seller's favor

4.2 Return Policy

You have 30 days from the date of delivery to request a return. To qualify for a refund:

• The item must be returned in its original condition
• You must provide proof of return shipping
• The seller must complete a Quality Assurance (QA) inspection
• Refunds are processed once the seller confirms the item's condition

4.3 Dispute Resolution

If you and the seller cannot resolve an issue, you may escalate to our Dispute Resolution team. We will review evidence from both parties and make a fair determination. Our decision is final and binding.

5. Merchant Agreement

By becoming a seller on the Imperial Exchange, you agree to the following obligations:

5.1 Verification

All merchants must complete identity verification, including submission of a government-issued ID and business documentation.

5.2 Product Listings

• Provide accurate, honest descriptions of all items
• Use authentic photographs of actual items for sale
• Maintain accurate stock levels
• Price items fairly and transparently

5.3 Order Fulfillment

• Ship orders within stated timeframes
• Provide valid tracking information
• Package items securely to prevent damage
• Respond to buyer inquiries within 48 hours

5.4 Returns & Refunds

Merchants must accept returns within the 30-day window and process refunds promptly after completing QA inspection. Merchants are protected from fraudulent returns—refunds are only issued after you confirm the item has been returned in satisfactory condition.

5.5 Fees

Afrisovera charges a commission on completed sales. Current rates are displayed in your Merchant Dashboard. Fees are deducted automatically when funds are released.

6. Trust Service Terms

The Trust Service enables peer-to-peer agreements between verified citizens.

6.1 Creating Agreements

When you create or accept a Trust agreement, you commit to fulfilling your stated obligations. Funds are held by Afrisovera until both parties confirm completion or a dispute is resolved.

6.2 Service Providers

If you offer services through the Trust Service, you agree to:

• Accurately represent your skills and qualifications
• Complete work as described in the agreement
• Communicate progress and any issues promptly

6.3 Clients

If you hire through the Trust Service, you agree to:

• Provide clear requirements and expectations
• Fund agreements before work begins
• Release funds promptly upon satisfactory completion

7. Events & Ticketing

7.1 Event Organizers

By creating events on our platform, organizers agree to:

• Provide accurate event information (date, time, location, details)
• Honor ticket prices and terms at time of purchase
• Provide refunds if events are cancelled
• Comply with local laws and regulations

7.2 Ticket Purchasers

By purchasing tickets, you agree to:

• Provide accurate attendee information
• Not resell tickets above face value unless permitted
• Present valid ID if age verification is required
• Comply with event rules and venue policies

7.3 Refund Policy

Refund policies are set by individual event organizers. Cancelled events qualify for automatic refunds. Contact the organizer directly for other refund requests.

8. Financial Services & ⟡SOV Currency

8.1 Deposits

When you deposit funds, they are converted to ⟡SOV at the current exchange rate. Deposits are allocated according to our Imperial Treasury Strategy (60% gold reserve, 20% liquidity, 20% infrastructure).

8.2 Withdrawals

You may withdraw your ⟡SOV balance to fiat currency at any time, subject to:

• Identity verification requirements
• Standard processing times (typically 1-5 business days)
• Current exchange rates at time of withdrawal

8.3 Inheritance (Estate Protocol)

You may designate beneficiaries for your account. The Inactivity Trigger (3-6 years, as selected) determines when beneficiaries can claim your assets using Estate Keys.

9. Prohibited Activities

The following activities are strictly prohibited:

• Fraud, scams, or deceptive practices
• Money laundering or terrorist financing
• Harassment, threats, or abuse of other users
• Attempting to manipulate or circumvent our systems
• Creating fake accounts or identities
• Unauthorized data collection or scraping
• Violating intellectual property rights
• Any activity that violates applicable laws

Violations may result in immediate account termination and forfeiture of funds, and may be reported to law enforcement.

10. Limitation of Liability

Afrisovera serves as a platform connecting users. We are not responsible for:

• The quality or legality of items sold by third-party merchants
• The conduct of other users on our platform
• Loss or damage arising from disputes between users
• Service interruptions or technical failures

Our total liability is limited to the amount you have paid us in fees during the 12 months preceding any claim.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England, or through binding arbitration as we may elect.

Afrisovera Global Holdings is registered with UK Companies House. Our headquarters is located in Hatton Garden, London.

12. Contact Information

For questions about these Terms, contact us:

• Email: legal@afrisovera.com
• Support: Support Center