Support
Technical assistance and guidance for the Afrisovera community.
Frequently Asked Questions
How do I verify my email address? ▼
Identity activation requires verification. Check your registered email for a link from email_verification@afrisovera.com. If the email is missing, visit your Dashboard and click "Resend Email." Always check your spam or junk folder.
I forgot my passcode. What should I do? ▼
Visit the Sign In page and use "Forgot password". Enter your registered email and an encrypted reset link will be dispatched to your inbox. For security, these links expire after 1 hour.
How do I update my profile information? ▼
Once logged into the Hub, navigate to Account > Settings. From there, you can update your Full Name, Phone Number, Bio, and Avatar. Note that your Afrisovera ID and email are fixed for security.
How do I register interest in a home? ▼
Walk through the homes and buildings on Cities or Build, then use Register Interest. It is free, creates no obligation, and we will keep you updated as the plans progress.
Someone asked me to pay Afrisovera. Is that genuine? ▼
No. Afrisovera takes no payments, deposits or reservation fees, and never asks you to transfer money. If anyone asks you to pay in our name, do not pay. Report it to shield@afrisovera.com.
Does Afrisovera hold any of my money? ▼
No. Afrisovera is a model real-estate and city-development platform: you can walk through our designs and register interest, nothing more. We do not take payments or hold client money. See the FAQ and our Regulatory Status for details.
Urgent or whistle-blower reports:
shield@afrisovera.com