Privacy Policy
Last Updated: February 2026
Privacy at a Glance
Your Data is Yours
We never sell your personal information to third parties.
End-to-End Encryption
Sensitive data is encrypted in transit and at rest.
You Control Your Data
Access, export, or delete your data at any time.
UK Jurisdiction
Your rights are protected under UK and EU data protection laws.
Contents
1. Information We Collect
1.1 Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, nationality | Account creation, verification |
| Contact | Email, phone number, address | Communication, delivery |
| Verification | Government ID, selfie, biometrics | Identity verification, fraud prevention |
| Financial | Bank details, payment history | Transactions, withdrawals |
| Transaction | Purchases, sales, transfers | Order fulfillment, records |
1.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type
- Usage Data: Pages visited, features used, time spent
- Location: IP address, general geographic location
- Cookies: Session data, preferences (see Section 7)
2. How We Use Your Data
We use your information for the following purposes:
- Service Delivery: Creating accounts, processing transactions, facilitating marketplace activities
- Verification: Confirming identity, preventing fraud, ensuring one-person-one-account
- Communication: Order updates, security alerts, platform announcements
- Improvement: Analyzing usage patterns to enhance our services
- Legal Compliance: Meeting regulatory requirements, responding to legal requests
- Security: Detecting and preventing fraudulent or unauthorized activity
We process your data based on: (a) contractual necessity, (b) your consent, (c) legitimate interests, or (d) legal obligations.
3. Data Sharing
We never sell your personal data. We may share information with:
- Other Users: Your public profile, store information, and reviews are visible to other users as necessary for platform functionality
- Service Providers: Payment processors, cloud hosting, email services (under strict data processing agreements)
- Legal Authorities: When required by law, court order, or to protect rights and safety
- Business Transfers: In case of merger, acquisition, or asset sale (you will be notified)
4. Data Security
We implement industry-standard security measures:
- Encryption: TLS/SSL for data in transit; AES-256 for data at rest
- Access Controls: Role-based access, multi-factor authentication for staff
- Monitoring: 24/7 security monitoring and intrusion detection
- Audits: Regular security assessments and penetration testing
While we take extensive precautions, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Rights
Under UK GDPR and data protection laws, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete data.
Right to Erasure
Request deletion of your data ("right to be forgotten").
Right to Portability
Export your data in a machine-readable format.
Right to Object
Object to processing based on legitimate interests.
Right to Restrict
Limit how we use your data in certain circumstances.
To exercise these rights, contact us at privacy@afrisovera.com or through your account settings. We will respond within 30 days.
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active, plus 7 years after closure (legal requirement)
- Transaction Records: 7 years (financial regulations)
- Verification Documents: Duration of account plus 5 years
- Support Communications: 3 years
- Usage Analytics: 2 years (anonymized thereafter)
7. Cookies & Tracking
We use cookies and similar technologies for:
- Essential Cookies: Login sessions, security, basic functionality (required)
- Preference Cookies: Remembering your settings and preferences
- Analytics Cookies: Understanding how you use our platform
You can manage cookie preferences in your browser settings. Disabling essential cookies may affect platform functionality.
8. International Transfers
Your data may be transferred to and processed in countries outside the UK/EU. When this occurs, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK ICO
- Adequacy decisions by the UK government
- Binding Corporate Rules for group companies
You may request details of safeguards by contacting our Data Protection Officer.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete such information.
10. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page with an updated date
- Sending an email notification for material changes
- Displaying a notice in your account dashboard
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related inquiries or to exercise your data rights:
- Data Protection Officer: dpo@afrisovera.com
- General Privacy: privacy@afrisovera.com
- Postal Address: Afrisovera Global Holdings, Hatton Garden, London, United Kingdom
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
Questions About Your Data?
Our support team is ready to help with any privacy concerns.
Contact Support